TERMS OF SERVICE

Effective Date: May 13, 2025
Last Updated: September 13, 2026

These Terms of Service (“Terms”) govern your access to and use of this website, online store, products, services, content, and related features (collectively, the “Services”).

The Services are owned and operated by Elevate Aviation, LLC, a Nevada limited liability company (“Elevate,” “we,” “us,” or “our”). Elevate operates brands and divisions including The Crew Hangar and Elevate X.

By accessing the Site, creating an account, submitting an order, purchasing a product, or otherwise using the Services, you agree to these Terms and all policies expressly incorporated into them.

If you do not agree, do not use the Services.

Nothing in these Terms limits rights that cannot lawfully be waived or restricted.

1. Eligibility and Authority

You must have legal capacity to enter into a binding agreement in your jurisdiction to make a purchase through the Services.

If you place an order on behalf of a company, airline, airport, ground handler, FBO, government entity, reseller, distributor, or other organization, you represent that you have authority to bind that organization to the applicable terms of the transaction.

You may not use our Services or products for any unlawful or unauthorized purpose.

2. Orders and Acceptance

Submitting an order constitutes an offer to purchase the products identified in the order.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance by Elevate.

We may accept, reject, place on hold, limit, or cancel an order for lawful reasons including:

• Product availability;

• Pricing or listing errors;

• Suspected fraud or unauthorized payment activity;

• Export, sanctions, customs, or regulatory restrictions;

• Geographic sales restrictions;

• Suspected unauthorized resale or distribution;

• Technical or inventory errors;

• Incomplete or inaccurate information; or

• Other circumstances that reasonably prevent fulfillment.

If we cancel an order after payment has been collected, we will issue the appropriate refund unless funds are required to be handled differently by law, a payment provider, or governmental authority.

3. Product Information

We make reasonable efforts to accurately describe and depict our products.

Images, dimensions, colors, packaging, specifications, component appearance, and other product characteristics may vary slightly from what is displayed due to manufacturing tolerances, product improvements, monitor settings, photography, supply changes, or other reasonable causes.

We may modify product specifications, packaging, components, or designs provided that any change does not materially misrepresent a product already purchased.

Material specifications applicable to a particular commercial transaction may also be established by an accepted quotation, invoice, purchase order, specification sheet, contract, or other written agreement.

4. Prices, Payments, Taxes, and Duties

Prices may change at any time before an order is accepted.

You agree to pay all amounts displayed and accepted during checkout, including applicable taxes, shipping charges, duties, fees, or other disclosed charges.

For international transactions, customs duties, import taxes, brokerage charges, VAT, or similar charges will be handled according to the terms shown during checkout or otherwise agreed in writing.

Where duties or taxes are not collected by Elevate or its ecommerce provider at checkout, the recipient may be responsible for those charges.

Customs clearance requirements and governmental processing may affect delivery times and are outside our direct control.

5. Shipping and Delivery

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

Carrier delays, customs processing, weather, security events, government action, labor disruptions, transportation interruptions, and other events outside our reasonable control may delay delivery.

Customers are responsible for providing a complete and accurate delivery address.

Risk of loss and title will transfer as provided by applicable law and, for commercial transactions, any applicable shipping terms or separately agreed Incoterms.

Nothing in this section overrides non-waivable consumer protections.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Product-specific warranty rights and statutory rights relating to defective or nonconforming merchandise may apply separately from our voluntary return program.

7. Commercial and Business Purchases

Purchases made by or on behalf of airlines, airports, ground handlers, FBOs, service providers, distributors, resellers, government entities, or other businesses may be subject to separate commercial terms.

Applicable terms may include:

• Written quotations;

• Purchase orders accepted by Elevate;

• Invoices;

• Distribution or reseller agreements;

• Commercial Terms and Conditions of Sale;

• Product specifications;

• Warranty documents;

• Statements of work; or

• Other signed or accepted written agreements.

If separately agreed written commercial terms conflict with these Terms, the more specific commercial terms control for that transaction to the extent permitted by law.

Consumer-specific provisions apply only when the purchaser legally qualifies as a consumer.

8. Aviation, Ground Support, and Professional-Use Products

Certain products sold by Elevate X, including GroundComm products and ground-support-equipment accessories, are designed for use in aviation or other professional operating environments.

Purchasers and users are responsible for ensuring that products are used:

• By appropriately trained and authorized personnel;

• In accordance with product instructions and warnings;

• In accordance with applicable airline, airport, employer, manufacturer, regulatory, and operating procedures;

• Only for their intended purpose; and

• Only when the product is in serviceable condition.

Users must inspect professional-use equipment as appropriate before use and remove damaged, excessively worn, contaminated, altered, or otherwise unsafe equipment from service.

No Elevate X product replaces required training, standard operating procedures, equipment inspections, risk assessments, regulatory requirements, or the user's responsibility to determine whether conditions are safe for an operation.

Compatibility with particular aircraft, headsets, equipment, connectors, vehicles, operating procedures, or environments should be verified before operational use.

Unauthorized modification, improper installation, misuse, abuse, failure to follow instructions, or use outside a product's intended purpose may create unsafe conditions and may affect warranty eligibility to the extent permitted by applicable law.

TowSafe and other magnetic ground-support accessories are intended only for compatible ground-support equipment or other approved ferrous surfaces and must never be attached to an aircraft.

Operators retain responsibility for operational decisions and compliance with applicable safety procedures.

9. Product Inspection and Maintenance

Customers and operators are responsible for performing reasonable inspection and maintenance appropriate to the product and operating environment.

A product showing exposed conductors, damaged connectors, compromised insulation, abnormal deformation, damaged hardware, excessive wear, contamination, or another condition that could reasonably affect safe operation should be removed from service until properly evaluated.

Repair, modification, or replacement should be performed in accordance with applicable product instructions and authorized repair procedures.

10. Warranties

Products may be subject to separate written warranty terms provided with the product, displayed on the applicable product page, or otherwise made available before purchase.

Those warranty terms are incorporated into the applicable transaction.

Except as expressly provided in an applicable written warranty and to the maximum extent permitted by law, Elevate makes no additional warranties beyond those that cannot legally be excluded.

Nothing in these Terms disclaims or limits an implied warranty, statutory guarantee, product-liability obligation, or other right that applicable law does not permit us to disclaim or limit.

A written consumer-product warranty, where offered, will be interpreted consistently with applicable federal and state warranty law.

11. Acceptable Use of the Site

You may not use the Site or Services to:

• Violate any law, regulation, governmental restriction, or third-party right;

• Commit fraud or impersonate another person or organization;

• Submit false payment, identity, or shipping information;

• Distribute malware or malicious code;

• Circumvent security or access controls;

• Interfere with the operation or security of the Services;

• Conduct unauthorized automated scraping, crawling, or data harvesting;

• Attempt unauthorized access to accounts, systems, or information;

• Infringe intellectual-property rights;

• Harass, threaten, or unlawfully discriminate against another person;

• Submit unlawful, defamatory, deceptive, or harmful content; or

• Use the Services in a manner reasonably likely to damage Elevate, customers, users, or third parties.

We may restrict or terminate access for violations of these Terms.

12. Intellectual Property

The Site and its original content, designs, branding, product names, product photographs, graphics, text, videos, documentation, specifications, software, logos, and other materials are owned by or licensed to Elevate Aviation, LLC and are protected by applicable intellectual-property laws.

This may include trademarks and branding associated with Elevate, Elevate X, The Crew Hangar, GroundComm, GroundComm X30, GroundComm XFusion, TowSafe, GearDock, and other marks used by Elevate.

No license or ownership interest is granted except for the limited right to use the Site for its intended purpose.

You may not reproduce, copy, distribute, manufacture from, reverse engineer where prohibited, commercially exploit, or create unauthorized derivative uses of protected Elevate materials except with written permission or as permitted by law.

13. Feedback and Submissions

If you voluntarily submit suggestions, ideas, feedback, reviews, photographs, or other content to us, you represent that you have the right to submit that material.

For feedback and suggestions concerning our products or Services, you grant Elevate a worldwide, non-exclusive, royalty-free right to use that feedback for legitimate business purposes, including product development and improvement.

Submission of feedback does not transfer ownership of unrelated intellectual property belonging to you.

We may remove publicly displayed user content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our Services may integrate with or link to third-party platforms, payment providers, shipping carriers, applications, websites, or services.

Third-party services are governed by their own terms and privacy practices.

To the extent permitted by law, Elevate is not responsible for the independent acts, omissions, availability, security practices, or content of unaffiliated third parties.

15. Accounts and Security

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity conducted through your account to the extent permitted by law.

Notify us promptly if you reasonably believe your account has been compromised.

We may suspend or restrict accounts when reasonably necessary to investigate fraud, security threats, abuse, or violations of these Terms.

16. Privacy

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy and other applicable privacy notices.

17. Export Controls and Sanctions

Products, software, technical information, and transactions may be subject to U.S. export-control laws, economic sanctions, customs laws, and other trade restrictions.

You agree not to purchase, export, re-export, transfer, or use our products in violation of applicable trade laws or sanctions.

We may refuse, suspend, or cancel transactions when reasonably necessary to comply with legal or regulatory obligations.

18. Fraud, Abuse, and Unauthorized Resale

We may investigate suspected fraud, payment abuse, chargeback abuse, return fraud, product substitution, unauthorized resale, diversion, or other misuse of our Services.

We may limit purchase quantities, cancel transactions, restrict voluntary return privileges, suspend accounts, or refuse future transactions when reasonably necessary and permitted by law.

Nothing in this section limits legitimate consumer dispute, chargeback, warranty, or statutory rights.

19. Disclaimer Regarding Website Availability

We do not guarantee that the Site will operate continuously, without interruption, or without technical errors.

We may modify, suspend, maintain, update, or discontinue features of the Site.

This section relates to availability of the online Services and does not eliminate product warranties or statutory rights that otherwise apply to merchandise purchased from us.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELEVATE AVIATION, LLC AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE SERVICES OR A TRANSACTION, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE LIMITED.

FOR COMMERCIAL TRANSACTIONS, AND EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, ELEVATE'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR PRODUCT OR TRANSACTION WILL NOT EXCEED THE AMOUNT PAID TO ELEVATE FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW, INCLUDING NON-WAIVABLE RIGHTS OR LIABILITIES RELATING TO PERSONAL INJURY, DEFECTIVE PRODUCTS, FRAUD, WILLFUL MISCONDUCT, STATUTORY CONSUMER RIGHTS, OR OTHER LIABILITY THAT MAY NOT LAWFULLY BE EXCLUDED OR LIMITED.

21. Indemnification

To the extent permitted by applicable law, users acting in a business or commercial capacity agree to defend, indemnify, and hold harmless Elevate Aviation, LLC and its affiliates, members, managers, officers, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable expenses arising from:

• Their material breach of these Terms;

• Their unlawful use of the Services;

• Their violation of third-party rights;

• Their unauthorized modification or misuse of a product; or

• Their violation of applicable law.

This provision does not apply to consumer transactions to the extent prohibited or restricted by applicable consumer law.

22. Events Beyond Reasonable Control

To the extent permitted by law, Elevate will not be responsible for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, war, terrorism, civil unrest, labor disruption, transportation interruption, carrier failure, supply-chain disruption, government action, customs delays, epidemics, utility interruption, cyber incidents caused by third parties, or similar events.

This section does not eliminate obligations that applicable law requires despite such an event.

23. Suspension and Termination

We may suspend or terminate access to the Services when reasonably necessary because of:

• A material breach of these Terms;

• Fraud or security concerns;

• Unlawful activity;

• Abuse of the Services; or

• Legal or regulatory requirements.

Termination does not eliminate rights or obligations that accrued before termination.

24. Governing Law

Except where mandatory law provides otherwise, these Terms and transactions with Elevate Aviation, LLC are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.

For qualifying consumers, this choice of law does not deprive you of mandatory consumer protections that apply in your country, state, province, or other jurisdiction and cannot lawfully be waived.

25. Venue for Commercial Disputes

Unless a separate written agreement provides otherwise, disputes arising from a commercial or business transaction that are not resolved informally will be brought in a court of competent jurisdiction in Nevada, except where applicable law requires another forum.

This section does not restrict a consumer's right to bring a claim in a jurisdiction where mandatory consumer law grants that right.

26. Severability

If a provision of these Terms is found invalid, unlawful, or unenforceable, it will be enforced to the maximum extent legally permissible, and the remaining provisions will remain effective.

27. No Waiver

Failure by Elevate to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision or another provision later.

28. Entire Agreement and Order of Precedence

These Terms, together with policies and terms expressly incorporated into them, constitute the agreement governing use of the Site and applicable purchases.

For transactions governed by more specific written terms, the more specific terms control to the extent of a conflict.

Nothing in this section eliminates representations, warranties, disclosures, or rights that applicable law does not permit the parties to exclude.

29. Changes to These Terms

We may revise these Terms periodically.

Changes become effective prospectively on the effective date displayed with the revised Terms unless applicable law requires otherwise.

Changes will not retroactively alter the material terms of a completed purchase unless permitted by law and agreed to where required.

Continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms as they relate to future use of the Services.

30. Electronic Communications

By using the Services or contacting us electronically, you agree that communications relating to your use of the Services may be provided electronically where permitted by law.

Electronic records and transactions may have the same legal effect as paper records and signatures where applicable law recognizes them.

Marketing communications remain subject to applicable consent and opt-out requirements.

31. Statutory Consumer Rights

Nothing in these Terms is intended to waive, restrict, or exclude consumer rights that cannot lawfully be waived.

If a provision conflicts with mandatory consumer-protection law applicable to a particular transaction, the mandatory law controls only to the extent of that conflict.

32. Contact Information

Elevate Aviation, LLC
Operating The Crew Hangar and Elevate X
PO Box 585
Vienna, Ohio 44473
United States

Customer Support: support@thecrewhangar.com
General Inquiries: help@elevateaviation.us

Nevada Entity Number: E43102152024-0